LOBITOS&CO

When you think about your business, what are you most proud of?

Without a doubt what we are most proud of is helping to improve the lives and coexistence of some very special members of our families: dogs and cats! We love to receive positive feedback about a change or a recommendation that sometimes changes the life of the animal and therefore of its human family!

What is the history of your commerce?

Our story begins a long time ago, we started as geeks of products for our animals and we realised that there was a lot of "crumb" and that we loved everything that had to do with improving the welfare of our animal relatives. In 2011 we decided to set up a pet products shop in a very small shop, and now we are in a shop of more than 200 metres and still there is not a vacant space! Today, we are 10 years older, haha.

How has covid 19 affected your business?

Despite the fact that we love dealing with our "customers", at the beginning of the year we decided to launch (without haste) an online shop to complement the physical shop and thus be able to reach a public outside Madrid who insistently demanded many of our products. The pandemic forced us to push the machines and squeeze the IT staff to launch the website at the end of March! And although the online shop has undoubtedly been an important help, the fact that it is a basic service and that we have been open all this time has meant that we have maintained a very good level of work in the physical shop. And always with the highest security measures!

What services and products does your business provide?

Of course we offer products for animals such as: Food Accessories Antiparasitics Supplements ... But we like to highlight a very important service: advice! Unfortunately, in general the care of dogs and cats is very standardised with rather mediocre products and obsolete theories. We offer a vision of animal welfare that is much more respectful of the nature of dogs and cats.